I recently purchased a new pair of glasses and the place that I went to was computerized. I spent a lot of time waiting for the employees to enter data into the computer. If the place had been busy, then this would have resulted in long waits for many people. It would have pissed me off and probably sent me someplace else. Our time has value and what gives companies wanting our money the right to waste it? If you make me wait, then I want a discount on my purchase.
Interestingly, when it came time to do some simple arithmetic calculations, the employee switched to a $9.99 calculator. I was once in an environment where the users were connected to a $30,000 computer and still had calculators readily available. I don't know about you, but that seems weird to me.
The ThurmUnit website has a lot of stuff on it, but if you need to do some math while visiting, then you have to switch applications. This is an interrupt and interrupts are difficult to efficiently process.
Since I was a new patient I also had to have my eyes examined. This is always scarey because you don't want to be going blind [ balding is bad enough]. Luckily, my eye sight is in a holding pattern. Regardless of the condition of my eyes, another record of me had to be created and the worker had to re-enter the same stuff about me that they had entered before -- yuck. This wastes my time and she learns nothing from the experience.
Picking out glasses by yourself is interesting; particularly, if you think you are strange looking at best. You pick out a frame, try it on, and look at yourself in the mirror. I have a problem: I can't see me very well. I don't get a true image.
I selected this eye place based upon location; I wanted to be able to walk to it. For some reason, my glasses always get messed up and sit crooked on my face. When that happens, I want to be able to get them fixed at my convenience.
My glasses are messed up now and they need a slight adjustment made to them, but the place that I went to is gone -- it's gone and nothing is going to bring it back -- it's gone.
I wonder why it is gone? It had an okay location, a nice selection, friendly and patient workers. I wouldn't be surprised if the computer system was a big part of their problem.